Victims' rights - by country

Croatia

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Croatia

I am a victim of crime. Who do I contact for support and assistance?

Victim support helpline

The national support helpline for victims of crime and minor offences (116-006) provides emotional support, information on victims’ rights, practical information and guidance as to which bodies and organisations can provide further information, assistance and support.

The helpline is a freephone service,

available in Croatian and English, weekdays from 8.00 to 20.00.

The national support helpline for victims of crime and minor offences (116-006) is a general support service.

More information is available on: https://pzs.hr/

Other specialised civil society organisations also provide support and assistance to victims of certain crimes and to children via telephone. More information is available on the website of the Croatian Ministry of Justice, where you can also find the list of these organisations by county and information on the civil society organisations included in the Network of Support and Cooperation for Victims and Witnesses of Crime (Mreža podrške i suradnje za žrtve i svjedoke kaznenih djela).

List of organisations providing nationwide psychosocial and legal assistance:

116 006

National support helpline for victims of crime and minor offences

Weekdays 8.00-20.00

116 000

National missing children hotline

Centre for missing and abused children

24/7

116 111

Hrabri telefon helpline for children

Weekdays 9.00-20.00

0800·0800

Hrabri telefon helpline for parents

Weekdays 9.00-20.00

0800 77 99

Human trafficking emergency number

Every day, 10.00-18.00

0800 55 44

Counselling centre for women who are victims of violence

Zagreb women’s shelter

Weekdays 11.00-17.00

0800 655 222

Emergency number for women and children who are victims of violence

Ženska pomoć sada women’s helpline

24/7

0800 200 144

B.a.B.e. free legal assistance for victims of domestic violence

Weekdays 9.00-15.00

01 6119 444

Support centre for victims of sexual violence

Ženska soba sexual rights centre

Weekdays 10.00-17.00

01 48 28 888

Psychological assistance

TESA centre for psychological assistance

Weekdays 10.00-22.00

01 48 33 888

Plavi telefon helpline

Weekdays 9.00-21.00

01 4811 320

Free legal aid

Legal Clinic of the Faculty of Law, Zagreb

Weekdays 10.00-12.00, Wed. and Thu. 17.00-19.00

Is victim support free?

Yes.

What types of support can I receive from state services or authorities?

Victim and witness support departments provide:

  1. emotional support;
  2. information on rights;
  3. technical and practical information for victims, witnesses and members of their families;
  4. referrals to specialised institutions and civil society organisations depending on the needs of the victim/witness.

The victim and witness support departments of county courts:

VICTIM AND WITNESS SUPPORT DEPARTMENTS

Osijek County Court

Address:

Europska avenija 7, 31 000 Osijek, Croatia

Tel.:

031/228-500

e-mail:

podrska-svjedocima@zsos.pravosudje.hr

Rijeka County Court

Address:

Žrtava fašizma 7, 51000 Rijeka, Croatia

Tel.:

051/355-645

e-mail:

podrska-svjedocima-ri@pravosudje.hr

Sisak County Court

Address:

Trg Ljudevita Posavskog 5, 44000 Sisak, Croatia

Tel.:

044/524-419

e-mail:

podrska-svjedocima-sk@zssk.pravosudje.hr

Split County Court

Address:

Gundulićeva 29a, 21000 Split, Croatia

Tel.:

021/387-543

e-mail:

podrska-svjedocima-st@pravosudje.hr

Vukovar County Court

Address:

Županijska 33, 32000 Vukovar, Croatia

Tel.:

032/452-529

e-mail:

podrska-svjedocima-vu@pravosudje.hr

Zadar County Court

Address:

Borelli 9, 23 000 Zadar, Croatia

Tel.:

023/203-640

e-mail:

podrska-svjedocima@pravosudje.hr

Zagreb County Court

Address:

Trg N.Š. Zrinskog 5, 10 000 Zagreb, Croatia

Tel.:

01/4801-062


The Victim and Witness Support Service (Služba za podršku žrtvama i svjedocima) of the Croatian Ministry of Justice:

  • provides a system of support for victims and witnesses
  • coordinates the work of the victim and witness support departments of courts
  • provides victims, injured parties or members of their families with information on the offender’s release from prison (unconditional release or release on probation)
  • provides information on rights and emotional support to victims and witnesses from abroad who are invited to give evidence in Croatian courts through the international legal assistance mechanism, and to Croatian victims and witnesses who are invited to give evidence in foreign courts through that mechanism. The Service sends victims and witnesses information letters with contact information
  • receives compensation claims from victims of crime, prepares material for meetings of the Committee for Compensation of Crime Victims (Odbor za novčanu naknadu žrtvama kaznenih djela) and provides assistance in cross-border cases

What types of support can I receive from non-governmental organisations?

Depending on the type of organisation and its remit, various types of assistance and support are available: psychological, emotional, legal, practical, accommodation, medical, security, and in-court support.

More information and the list of these organisations by county is available on the website of the Croatian Ministry of Justice.

Twelve probation offices are in the process of being established in Croatia. The purpose is to add a human dimension to the enforcement of criminal sanctions, ensure more efficient reintegration of offenders into society, and provide victims, injured parties and the families of victims and offenders with assistance.

The National Probation Service participates in preparations to resettle offenders in the community after they have been released from prison. This includes helping them to find accommodation and work and preparing them, as well as victims, injured parties and the families of victims, for the release. The Service also makes arrangements for the provision of psychosocial support to victims, injured parties and victims’ and the offender’s families.

Where the offender to be released is serving a sentence for a sexual offence, an offence against life and limb or a violent offence, the Probation Service is required to inform the victims, injured parties or their families accordingly and without delay.

The contact details of individual probation offices and the Probation Department of the Ministry of Justice are available here.

Victims of crime can contact the police by email policija@mup.hr or prevencija@mup.hr, or by dialling 192 (24/7) or +385 1 3788 111.

Last update: 07/10/2021

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