I am a victim of crime – who do I contact for support and assistance?
- Estonian National Social Insurance Board’s Victim Support Department
- Women’s support centres
- Police and Border Guard Board
Victim support hotline
- Victim support hotline: 6121360 or 16106 (calls are taken Mon-Fri 9.00-17.00).
- Children’s support hotline: 16111 (for reporting children who need help; calls are taken 24 h, every day).
Is victim support free?
Yes, the victim support services are free.
What types of support can I receive from state services or authorities?
The state victim support services cover the following:
- counselling victims;
- assisting victims in communicating with state and local government authorities and legal persons;
- ensuring safe accommodation;
- ensuring catering;
- ensuring access to necessary health services;
- providing necessary material assistance;
- providing necessary psychological assistance;
- arranging translation and interpretation services necessary for receiving victim support services;
- providing other services necessary for the physical and psycho-social rehabilitation of victims.
What types of support can I receive from non-governmental organisations?
State victim support service providers can direct you to suitable non-governmental organisations.
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