Which authority will help me send a claim to another EU country?
Ministry of Justice
13, rue Erasme
Tel.: (352) 2478 45 27, (352) 2478 45 17
Fax: (352) 26 68 48 61, (352) 22 52 96
What is the role of the assisting authority?
The Luxembourg Ministry of Justice will help the victim to obtain essential information on the possibilities of claiming compensation in another Member State and to send the compensation claim to the authority responsible in that other Member State so that it can decide on the claim.
The Ministry of Justice will likewise assist the victim where additional information is required by the deciding authority in the other Member State.
Where applicable, the Ministry of Justice will arrange for the victim to be heard by the deciding authority, in particular through telephone-conferencing. It may also be instructed by the deciding authority to obtain oral statements from the victim, which will be recorded in a report to be sent to the deciding authority.
Will this authority translate the supporting documents, if the outgoing claim needs this? If so, who pays for this?
The outgoing claim can be submitted in German, French or English so that translation is not necessary in principle.
Are there administrative or other charges to be paid when the claim is sent abroad?
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