The dispute concerned a contract for touristic services, concluded in 2017, which could not be performed by the seller (an agency) because of the cancelation of all trips by the organiser, who had gone bankrupt. The consumer requested the reimbursement of the price paid, damages and interest. The agency contested the first court decision on the ground that it violated the provisions of art. 14(1) from OG 2/2018, who repealed the OG 107/1999, on the basis of which the contract was concluded with the claimant.