Plaintiff Janice Xerri filed a claim against defendant on the 15th October 2008 before the Consumer Claims Tribunal whereby she asked for €326 in damages being the price of dress which was defective, and for moral damages as a result of the inconvenience she suffered.
Plaintiff submitted that she bought from defendant a dress for a wedding ceremony, during which ceremony she was the bride’s witness. Plaintiff said that when she worn the dress before the actual wedding ceremony the green colour of the feathers which were part of the dress lost their colour and stained her skin. Plaintiff said that as a result she was extremely embarrassed during the wedding ceremony more so as was she the bride’s witness.
Defendant submitted that on various occasions plaintiff had tried the dress on before she finally bought it. It was only after plaintiff had worn the dress for the wedding that plaintiff approached defendant complaining that the colours of the feathers had stained her skin. Defendant argued that plaintiff had admitted with her that she had used a body lotion before the wedding ceremony – and that according to defendant the use of this lotion may have the cause of the inconvenience suffered by plaintiff. Defendant said that she had offered plaintiff the choice of another dress. Plaintiff however had not accepted this offer.
The Tribunal held that it resulted that the feathers of the dress in question did factually lose colour and consequently stained the skin of plaintiff during the wedding causing plaintiff considerable embarrassment. The Tribunal therefore decided to uphold in part the damages sought awarding €250 in damages plus another €120 for moral damages with costs of the proceedings against defendant and ordering that the dress be returned to defendant once the defendant makes the payments ordered by the Tribunal.