By considering the liability of the travel agency the Court held that in cases like this the travel agencies act as intermediary by selling or making reservations for separate services required by the client, being responsible only for the correct issuance of the titles of accommodation and transport (DL 209/97, art. 17, para 4 and art. 39 para 6). The travel agency merely acted as an intermediary in the reservation of seats (within the limit of checking the availability of seats for the means of transport requested by the clients and of providing the booking of seats; the clients themselves had to obtain the ticket directly from the transporter). Indeed, it was only proved that the claimants have not boarded because of a strike and that they requested the travel agency to rebook the travel; the reservation for a new date was done and was made available next to the transporter. If this was the agreement, nothing else can be requested from the travel agency but just to make the requested reservation, so that the agency provided the service contracted.