The Italian Competition Authority decided that this practice represents an unfair commercial practice, and in particular constitutes a misleading commercial practice, since consumers have been provided with false information with respect to the real necessity of repairing the elevator. It was also taken into account that a high asymmetry characterizes this sector, where a specific know-how is required.
The Authority also decided that the conduct constitutes a per se aggressive commercial practice (Annex I-29 of the UCP Directive), since the payment was requested of services that were supplied without being ordered.
URL: http://www.agcm.it/agcm_ita/DSAP/Dsap_pi.nsf/a0d111d6626f957fc125652a00315873/1ba7da0afa933d20c12575cf004c3081?OpenDocument&Highlight=2,PS1799
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