Case law

  • Case Details
    • National ID: Decision no. 373/2012
    • Member State: Romania
    • Common Name:Decision no. 373/2012
    • Decision type: Court decision in appeal
    • Decision date: 04/05/2012
    • Court: Brasov Tribunal
    • Subject:
    • Plaintiff: S.C. Credit Europe Bank Romania S.A.
    • Defendant: National Authority for Consumer Protection
    • Keywords: consumer rights, deceiving commercial practice, professional diligence
  • Directive Articles
    Unfair Commercial Practices Directive, Chapter 1, Article 2, (h) Unfair Commercial Practices Directive, Chapter 2, Article 5, 2., (a)
  • Headnote
    The performance of unauthorized banking operations in relation to customers` bank accounts, without the customers` approval, while the trader fails to undertake any investigations in order to discover the illicit operations performed by its employees, represents an unfair commercial practice.
  • Facts
    On 18 August 2010 the plaintiff was sanctioned by the defendant with an administrative fine in the amount of approximately EUR 11,210 in accordance with Art. 15 of Law no. 363/2007. Following an inspection performed by the defendant at the plaintiff's premises, the defendant discovered that several banking operations had been performed without the customers' prior authorization, consisiting of partial or entire withdrawals of the amounts contained within the customers' bank accounts. Moreover, the plaintiff failed to undertake any investigations in order to discover the illicit operations performed by its employees.

    The plaintiff filed an action challenging the sanctioning minutes issued by the defendant with the Brasov Courthouse. This court of first instance rejected the plaintiff's action and stated that the platintiff conducted an unfair commercial practice towards it consumers, which is contrary to its professional diligence, respectively to the standard of care reasonably expected by consumers from the trader in accordance with the fair market practices applicable in the economic sector in which the trader operates.
  • Legal issue
    The court rejected the arguments of the plaintiff claiming that its actions did not represent an unfair commercial practice. The court approved with the reasoning of the court of first instance and dismissed the appeal, considering that the plaintiff's practices amounted to unfair commercial practices.
  • Decision

    Does the performance of unauthorized banking operations in relation to customers` bank accounts, without the customers` approval, while the trader fails to undertake any investigations in order to discover the illicit operations performed by its employees, represent an unfair commercial practice?  

    Full text: Full text

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  • Result
    The plaintiff`s appeal was rejected and therefore the judgment of the Brasov Courthouse imposing adiministrative sanctions for the plaintiff was confirmed.