The defendant, which manages a flight reservation website, sells airline tickets online. Consumers who had booked their tickets on the Internet webpage of the defendant, were faced with an additional fee (not mentioned during the reservation online) that was demanded at the airport and which was charged for the registration of their luggage.
On the electronic ticket distributed to the consumer, and also on the confirmation form, the consumers could establish that a particular amount of luggage was allowed for free, hence without paying a surcharge. Despite this fact, upon the arrival at the airport and presenting the luggage for check-in, the airline concerned demanded the customers to pay a luggage registration fee.
The plaintiff, who's main task was considered to distribute airline tickets to the consumers, was punished for its failure to appropriately inform consumers that some airlines apply a luggage registration fee.
The plaintiff on its part, claimed that the fault lie with the airlines, who had not effectively informed the plaintiff of the fact that the airlines in question had changed their luggage registration fee policy, by submitting this information in the general international electronic flight search system on which the plaintiff based its information towards consumers.