The plaintiff instituted a case in the Consumer Claims Tribunal following the purchase and installation of a number of internal doors from the defendant. The plaintiff’s claim was based on the fact that the doors, doorframe, the finish, any other extras and also the installation performed by the defendant were not of equal quality to that agreed upon in the showroom. The defendant claimed inter alia that the plaintiff was not the person with whom it had a juridical relationship, as the doors were ordered by his parents, and also that plaintiff had not notified it in writing within two months of the discovery of the lack of conformity of the product with the contract, as required by Article 79 of the Consumer Affairs Act (which implements Article 5.2 of Directive 1999/44 into Maltese law). The plaintiff had paid for the doors, and contacted defendant once the problems became evident. The Consumer Claims Tribunal found for the plaintiff and the defendant appealed on the same grounds.