The court held that the law lays down that in case that a consumer withdraws from a distance contract, the supplier is obliged to refund all payments received by the consumer, including the cost of delivery, using the same means of payment used for the initial transaction (unless the consumer has expressly agreed otherwise). In this context it was decided that the issuance of a coupon with the value of the returned goods, apart from the fact that it was not accepted by the consumer, it does not consist a lawful refund of payment made. To the contrary, this way consumer’s money is withheld for a future purchase. So it violates the obligations that the supplier has in relation to the refund of his/her money after the exercise of the right of withdrawal by the consumer.
URL: http://www.synigoroskatanaloti.gr/docs/reports/2016-10-06.%CE%A3%CF%85%CF%83%CF%84%CE%B1%CF%83%CE%B7-%CF%85%CF%80%CE%B1%CE%BD%CE%B1%CF%87%CF%89%CF%81%CE%B7%CF%83%CE%B7.pdf
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