Based on the decision of the first instance administrative body, the defendant was imposed with a fine amounting to EUR 650 as multiple breaches of the respective applicable law in particular Section 6 (3), Section 4 (2) (a), Section 4 (2) (c) and Section 13 (implemented from Article 6 (7) of the Directive 2011/83/EU) of Act No. 250/2007 Coll. on consumer protection, as amended, had been discovered by the means of investigation carried out in the defendant's e-shop by the inspectors. The mentioned breaches were considered as unfair terms in consumer contracts as they created an unbalance in rights and obligations of the contractual parties and, moreover, they imposed obligations without legal grounds towards the consumers.
The e-shop of the defendant included in its terms and conditions an obligation of a buyer to state, in case of withdrawal from the contract in period of 14 days from taking over the goods, the reason for such withdrawal. Such condition is contrary to the provisions of Act No. 250/2007 Coll. on consumer protection, as a consumer is entitled to exercise his right to withdraw from the contract without stating a reason for such conduct.