The plaintiff was a wedding photographer for the defendants. He had neglected to inform the defendants of the price for ancillary costs to the provision of his services as a photographer, such as the purchase of a photobook, the sending of photos by email, printing photos, the frame for photos and the difference in finishing of standard quality as opposed to high quality. When the defendants did not pay for these costs, he filed a claim for overdue payments.
The defendants claimed that his not mentioning the information in question constituted an infringement of article 5 Directive 2011/83 article 5 Directive 2011/83 (implemented into Belgian law by article VI.2 of the Code of Economic law).