Retspraksis

  • Sagsoplysninger
    • Nationalt ID-nr.: Forbrugerombudsmandens afgørelse i sag 12/17437
    • Medlemsstat: Danmark
    • Almindeligt anvendt navn:The Consumer Ombudsman's decision in case 12/17437
    • Afgørelsestype: Administrativ afgørelse i første instans
    • Afgørelsesdato: 01/01/2012
    • Retsinstans: Forbrugerombudsmanden
    • Emne:
    • Sagsøger: Unknown
    • Sagsøgt: Unknown
    • Nøgleord: consumer, price information, transport, unfair commercial practices
  • Direktivets artikler
    Unfair Commercial Practices Directive, Chapter 2, Article 5, 1. Unfair Commercial Practices Directive, Chapter 2, Article 5, 2., (a) Unfair Commercial Practices Directive, Chapter 2, Section 1, Article 7, 4., (c)
  • Indledende note
    (1) It is required to include the price of an assigned seat in the price information when it is mandatory to purchase one.

    (2) It is a violation of good marketing practices to make the purchase of an assigned seat an opt-out option when it is not a mandatory purchase.
  • Fakta
    A train operator had made the purchase of an assigned seat an opt-out option on its website.
  • Juridisk spørgsmål
    (1) Is it required to include the price of an assigned seat in the price information when it is mandatory to purchase one?

    (2) Is it a violation of good marketing practices to make the purchase of an assigned seat an opt-out option when it is not mandatory?
  • Afgørelse

    The Consumer Ombudsman stated that the trader must provide information on the price including the price of an assigned seat when the purchase of one is mandatory.

    When the purchase of an assigned seat is not mandatory, the consumer must actively choose to purchase an assigned seat. Thus, it is a violation of good marketing practices to make the purchase of an assigned seat an opt-out option.


    URL: http://www.forbrugerombudsmanden.dk/Find-sager/Markedsfoeringsloven/Sager-efter-markedsfoeringsloven/negativ-aftalebinding/Pladsbillet-skal-tilvaelges-aktivt

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  • Relaterede sager

    Ingen resultater

  • Retslitteratur

    Ingen resultater

  • Resultat
    The train operator changed its website to make the purchase of an assigned seat an opt-out option. Moreover, in cases where the purchase of an assigned seat is mandatory, the consumer is informed of this and provided with information on the total price.