The Ombudsman received reports from consumers against the defendant (a well-known financial institution) asking for reimbursement of the money they had invested in titles of Lehman Brothers.
The plaintiffs received from the defendant investment papers that were issued by Lehman Brothers Treasury Co. B. V. and guaranteed by Lehman Brothers Holding Inc. The consumers wanted to directly use the money and did not want to risk the loss of any part of their capital.
The defendant argued that it acted merely as a distributor of the titles, receiving and sending the orders of the titles purchased to the issuer. In addition, the defendant claimed that it provided investment advice only in those cases where the client did not proceed to the purchase of the titles with his own liability and initiative. On September 2008, however, Lenhman Brothers Holding Inc was declared bankrupt and the titles of the plaintiffs lost their value.
The consumers argued that, based on the existing relationship of trust with the defendant, the employees of the defendant, using misleading methods, convinced them to sign unclear applications of titles purchase. In these applications, many other legal persons were mentioned too, whose role was not clear to the consumers. The applications also referred to different types of risks, without explaining these risks to the consumers. Finally, those applications were not handed over to the consumers so as to carefully study them.