Giurisprudenza

  • Dettagli del caso
    • ID nazionale: PS9579 - Decision No. 25331
    • Stato membro: Italia
    • Nome comune:Wind - Distribuzione con addebito automatico elenchi telefonici
    • Tipo di decisione: Altro
    • Data della decisione: 03/03/2015
    • Organo giurisdizionale: Autorità Garante della Concorrenza e del Mercato (Rome)
    • Oggetto:
    • Attore: Autorità Garante della Concorrenza e del Mercato (Rome)
    • Convenuto: Wind Telecomunicazioni S.p.A.
    • Parole chiave: complaints, consumer rights, prior information, telecommunications operator, unordered product
  • Articoli della direttiva
    Consumer Rights Directive, Chapter 4, Article 22
  • Nota introduttiva
    The automatic activation of an additional service without customers' explicit prior consent and the related automatic charge of the cost constitutes an unfair commercial practice since it is an infringement of Article 22 of Directive 2011/83/EU on consumer rights.
  • Fatti
    Following many complaints reported by consumers, an investigative proceeding was opened against the defendant for the alleged infringement of Articles 20, 21, 22 and 65 of the Legislative Decree of 6 September 2005, No. 206 (the Italian Consumer Code) in relation to (i) the lack of information about the distribution service of phone books and to (ii) the failure of the defendant to acquire the prior explicit consent by consumers to pay the related cost.

    The defendant was also found, with regard to the conduct under point (i) above, to not have given to consumers full and precise information about the withdrawal right in order to avoid the payment of the service.
  • Questione giuridica
    Does the automatic activation of an additional service without customers' explicit prior consent and the related automatic charge of the cost constitute an unfair commercial practice and, therefore, such type of conduct has to be terminated and sanctioned?
  • Decisione

    The defendant provided customers only with the information related to the service in question merely referring to the availability of these phone books, without any reference to the activation mode of such service and to the related cost, which did not allow the consumer to make an informed and conscious choice in relation to a service for what an expenditure is required.

    URL: http://www.agcm.it/consumatore--delibere/consumatore-provvedimenti/open/C12560D000291394/524933AA39FEAAE6C1257E040040092E.html

    Testo integrale: Testo integrale

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  • Risultato
    On the basis of the gravity and duration of the practice, the ICA held that the defendant's conduct constituted an infringement of Article 22 of Directive 2011/83/EU and ordered the defendant to cease the unfair commercial practice and sanctioned Wind Telecomunicazioni S.p.A. with (i) a fine of € 95,000.00 in relation to the lack of information about the distribution service of phone books and (ii) with a fine of € 100,000.00 in relation to the failure to acquire the prior explicit consent by consumers to pay the related cost.