Consumer Rights Directive (2011/83) - Greece

National Law

  • Law 2251/1994 Protection of consumers
    • Adoption date for national laws: Wed Nov 16 00:00:00 CET 1994
    • In force date: Wed Nov 16 00:00:00 CET 1994
Law 2251/1994 Protection of consumers 16/11/1994 16/11/1994
  • PRESIDENTIAL DECREE NO. 339 On package travel, in line with the Directive 90/314 (ΕΕL 158/59) on package travel, package holidays and package tours.
    • Adoption date for national laws: Thu Sep 05 00:00:00 CEST 1996
    • In force date: Wed Sep 11 00:00:00 CEST 1996
PRESIDENTIAL DECREE NO. 339 On package travel, in line with the Directive 90/314 (ΕΕL 158/59) on package travel, package holidays and package tours. 05/09/1996 11/09/1996
  • Civil Code
    • Adoption date for national laws: Wed Aug 21 00:00:00 CEST 2002
    • In force date: Wed Aug 21 00:00:00 CEST 2002
Civil Code 21/08/2002 21/08/2002
  • Law 2251/1994 Protection of consumers
    • Adoption date for national laws: Wed Aug 21 00:00:00 CEST 2002
    • In force date: Wed Aug 21 00:00:00 CEST 2002
Law 2251/1994 Protection of consumers 21/08/2002 21/08/2002
  • Law 2251/1994 Protection of consumers
    • Adoption date for national laws: Tue Jul 10 00:00:00 CEST 2007
    • In force date: Tue Jul 10 00:00:00 CEST 2007
Law 2251/1994 Protection of consumers 10/07/2007 10/07/2007
  • Law 2251/1994 Protection of consumers
    • Adoption date for national laws: Tue Jul 10 00:00:00 CEST 2007
    • In force date: Tue Jul 10 00:00:00 CEST 2007
Law 2251/1994 Protection of consumers 10/07/2007 10/07/2007
  • LAW 3587 Amendment and supplementation of Law 2251/1994 on "Consumers'' protection" as in effect
    • Adoption date for national laws: Tue Jul 10 00:00:00 CEST 2007
    • In force date: Tue Jul 10 00:00:00 CEST 2007
    • PDF: Greece UCP-EN_en.pdf
LAW 3587 Amendment and supplementation of Law 2251/1994 on "Consumers'' protection" as in effect 10/07/2007 10/07/2007
  • Joint Ministerial Decision Number Z1-130 Harmonisation of Greek legislation with Directive 2088/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts (OJ L 33 of 03.02.2009)
    • Adoption date for national laws: Mon Feb 21 00:00:00 CET 2011
    • In force date: Tue Feb 22 00:00:00 CET 2011
Joint Ministerial Decision Number Z1-130 Harmonisation of Greek legislation with Directive 2088/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts (OJ L 33 of 03.02.2009) 21/02/2011 22/02/2011
  • Ministerial Decision no. Z1-111, "Adaptation of Greek legislation to [...] b) Directive 2009/22 / EC of the European Parliament and of the Council of 23. April 2009 on on injunctions for the protection of consumers' interests (Codified version) published in the Official Journal of the EC no. L 110 of 1.5.2009, p.30, [...}
    • Adoption date for national laws: Wed Mar 07 00:00:00 CET 2012
    • In force date: Wed Mar 07 00:00:00 CET 2012
Ministerial Decision no. Z1-111, "Adaptation of Greek legislation to [...] b) Directive 2009/22 / EC of the European Parliament and of the Council of 23. April 2009 on on injunctions for the protection of consumers' interests (Codified version) published in the Official Journal of the EC no. L 110 of 1.5.2009, p.30, [...} 07/03/2012 07/03/2012
  • Law 2251/1994 Protection of consumers
    • Adoption date for national laws: Wed Mar 07 00:00:00 CET 2012
    • In force date: Wed Mar 07 00:00:00 CET 2012
Law 2251/1994 Protection of consumers 07/03/2012 07/03/2012
  • Law no 2251/1994 Protection of consumers
    • Adoption date for national laws: Fri Aug 30 00:00:00 CEST 2013
    • In force date: Fri Jun 13 00:00:00 CEST 2014
Law no 2251/1994 Protection of consumers 30/08/2013 13/06/2014
  • Common Ministerial Decision No Z1-891 Adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, w
    • Adoption date for national laws: Fri Aug 30 00:00:00 CEST 2013
    • In force date: Fri Jun 13 00:00:00 CEST 2014
Common Ministerial Decision No Z1-891 Adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, w 30/08/2013 13/06/2014
  • Ministerial Decision no. Α2-718 - Codification of Rules on the Movement and Trade of Products and the Provision of Services
    • Adoption date for national laws: Thu Jul 31 00:00:00 CEST 2014
    • In force date: Thu Jul 31 00:00:00 CEST 2014
Ministerial Decision no. Α2-718 - Codification of Rules on the Movement and Trade of Products and the Provision of Services 31/07/2014 31/07/2014
  • Decree No. 301/2002
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Mon Nov 04 00:00:00 CET 2002
    • PDF: legislation342_en_en.pdf
Decree No. 301/2002 01/01/9999 04/11/2002
  • Decision of the Ministry of Trade No. Z1-404
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Thu Jun 28 00:00:00 CEST 2001
Decision of the Ministry of Trade No. Z1-404 01/01/9999 28/06/2001
  • Decree No. 182/99 transposing Directive 94/47/EC into Greek law
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Wed Aug 25 00:00:00 CEST 1999
    • PDF: legislation341_en_en.pdf
Decree No. 182/99 transposing Directive 94/47/EC into Greek law 01/01/9999 25/08/1999
  • Consumer Protection Act 2251/94
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Wed Nov 16 00:00:00 CET 1994
    • PDF: legislation339_en_en.pdf
Consumer Protection Act 2251/94 01/01/9999 16/11/1994
  • Act No. 3927/2004
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Fri Jan 01 00:00:00 CET 9999
Act No. 3927/2004 01/01/9999 01/01/9999
  • Timeshare Act
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Fri Jan 01 00:00:00 CET 9999
Timeshare Act 01/01/9999 01/01/9999
  • Decree No. 339/96 on packages transposing Directive 90/314
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Wed Sep 11 00:00:00 CEST 1996
    • PDF: legislation340_en_en.pdf
Decree No. 339/96 on packages transposing Directive 90/314 01/01/9999 11/09/1996
  • Act against unfair competition
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Fri Jan 01 00:00:00 CET 9999
Act against unfair competition 01/01/9999 01/01/9999
  • Civil Code
    • Adoption date for national laws: Fri Jan 01 00:00:00 CET 9999
    • In force date: Fri Jan 01 00:00:00 CET 9999
Civil Code 01/01/9999 01/01/9999

Enforcement System

No results available

Cases

  • no of protocol 29962
    • National ID: no of protocol 29962
    • Common Name: link
    • Directive Part: Chapter 3, Article 13, 1. Chapter 3, Article 14, 2.
    • Decision type: Other
    • Decision date: Tue Oct 04 00:00:00 CEST 2016
no of protocol 29962 link Chapter 3, Article 13, 1. Chapter 3, Article 14, 2." Other" 04/10/2016
  • no of protocol 30412
    • National ID: no of protocol 30412
    • Common Name: link
    • Directive Part: Chapter 3, Article 13, 1. Chapter 3, Article 9, 1. Chapter 3, Article 13, 1.
    • Decision type: Other
    • Decision date: Thu Oct 06 00:00:00 CEST 2016
no of protocol 30412 link Chapter 3, Article 13, 1. Chapter 3, Article 9, 1. Chapter 3, Article 13, 1." Other" 06/10/2016

Legal Literature

Υπαναχώρηση καταναλωτή από σύμβαση καταρτισθείσα εξ αποστάσεως ή εκτός εμπορικού καταστήματος και υποχρέωση του προμηθευτή προς επιστροφή του καταβληθέντος τιμήματος. Εφαρμογές Αστικού Δικαίου & Πολιτικής Δικονομίας. 3/2021. pp. 258-280 Consumer withdrawal from a distance or off-premises contract and the supplier's obligation to refund the price paid NIKOLAOU, F. 01/01/1970
ΔΕΕ υπόθ. C-266/19, απόφ. της 14.5.2020 [Προστασία καταναλωτών- Δικαίωμα υπαναχώρησης] – Παρατηρήσεις. Δίκαιο Τεχνολογίας & Επικοινωνίας. 2/2021. pp. 345-348 Notes on the C-266/19 CJEU (14.5.2020) [Consumer protection - Right to withdrawal] SPYRIDONOS, A. 01/01/1970
SAKKOULAS PUBLICATIONS ATHENS - THESSALONIKI Consumer Law: community and greek DELOUKA - IGGLESI, K. 01/01/1970
  • P.N. SAKKOULAS
    • Reference: P.N. SAKKOULAS
    • Title: Private autonomy and consumer protection
    • Author: KARAMPATZOS, A.
    • Publication Year: 2016
P.N. SAKKOULAS Private autonomy and consumer protection KARAMPATZOS, A. 01/01/1970
  • NOMIKI VIVLIOTHIKI
    • Reference: NOMIKI VIVLIOTHIKI
    • Title: Consumer protection law: greek- community: article by article interpretation of the L. 2251/1994 and other related laws
    • Author: ALEXANDRIDOU, E. et al.
    • Publication Year: 2015
NOMIKI VIVLIOTHIKI Consumer protection law: greek- community: article by article interpretation of the L. 2251/1994 and other related laws ALEXANDRIDOU, E. et al. 01/01/1970
  • NOMIKI VIVLIOTHIKI
    • Reference: NOMIKI VIVLIOTHIKI
    • Title: Consumer Protection Law: L. 2251/1994 as in force: interpretation- case law- practical application
    • Author: KARAKOSTAS, I.
    • Publication Year: 2016
NOMIKI VIVLIOTHIKI Consumer Protection Law: L. 2251/1994 as in force: interpretation- case law- practical application KARAKOSTAS, I. 01/01/1970
  • NOMIKI VIVLIOTHIKI
    • Reference: NOMIKI VIVLIOTHIKI
    • Title: Transactions law
    • Author: KALAMPOUKA- GIANNOPOULOU, P.
    • Publication Year: 2013
NOMIKI VIVLIOTHIKI Transactions law KALAMPOUKA- GIANNOPOULOU, P. 01/01/1970
  • DΕΕ 2/2013, p. 116
    • Reference: DΕΕ 2/2013, p. 116
    • Title: Protection of consumer rights according to Directive 2011/83/EU
    • Author: ARGYROS, G.
    • Publication Year: 2013
DΕΕ 2/2013, p. 116 Protection of consumer rights according to Directive 2011/83/EU ARGYROS, G. 01/01/1970
  • Dikografia 2014, p. 649
    • Reference: Dikografia 2014, p. 649
    • Title: Goods and Services distance commerce, except for financial services (articles 3 until 4g of the law 2251/1994, in the light of the Directive 2011/83 EU and Common Ministerial Decision Z1-891/30.8.2013)
    • Author: ΚΟΚΟΤΙ, Α.
    • Publication Year: 2014
Dikografia 2014, p. 649 Goods and Services distance commerce, except for financial services (articles 3 until 4g of the law 2251/1994, in the light of the Directive 2011/83 EU and Common Ministerial Decision Z1-891/30.8.2013) ΚΟΚΟΤΙ, Α. 01/01/1970
  • DEE 5/2015, p. 497
    • Reference: DEE 5/2015, p. 497
    • Title: The additional charges (surcharging) for the use of payments means between payments law and consumer protection law.
    • Author: MPAMPETAS, G.
    • Publication Year: 2015
DEE 5/2015, p. 497 The additional charges (surcharging) for the use of payments means between payments law and consumer protection law. MPAMPETAS, G. 01/01/1970
  • DEE 3/2014, p. 193
    • Reference: DEE 3/2014, p. 193
    • Title: The consumer rights Directive and M.D. (Ministerial Decision) Z1-891- Το what extend have the goals of improvement of the acquis communautaire and of community cohesion been achieved.
    • Author: ALEXANDRIDOU, E.
    • Publication Year: 2014
DEE 3/2014, p. 193 The consumer rights Directive and M.D. (Ministerial Decision) Z1-891- Το what extend have the goals of improvement of the acquis communautaire and of community cohesion been achieved. ALEXANDRIDOU, E. 01/01/1970
  • Armenopoulos, 7, p. 1095
Armenopoulos, 7, p. 1095 Digital content distance contracts ΖΑPRIANOS, N. 01/01/1970

Other material

Basic elements of the new EU Directive regarding the consumer rights European Commission
Consolidated Government Policy Plan 2022 [Ministry of Development and Investment - Consumer Protection]. General Secretariat for Coordination - Greek Government
Interim Report regarding the Sectoral Research on Electronic Commerce, according to Article 40 of the l. 3959/2011 Hellenic Competition Commission
Guidelines for adopting a standard template "Application for Electricity Supply" and "Electricity Bill" in order to empower consumers and strengthen the principles of transparency, ease of understanding and comparability, in the pre-contractual and contractual stage. Regulatory Authority for Energy