I am a victim of crime who do I contact for support and assistance?
The entities you can contact are specified in the Register of Providers of Assistance to Crime Victims. The Register is available on the website of the Ministry of the Interior at http://portal.justice.cz/Justice2/MS/ms.aspx?o=23&j=33&k=6115&d=330753.
The Register has 4 sections that contain information on all types of victim assistance providers, namely:
- providers of social services;
- accredited providers of legal information or restorative programmes;
- lawyers; and
- centres of the Probation and Mediation Service.
The Register contains relatively detailed information on providers of assistance to crime victims and allows the search of these providers by their name and district, as well as advanced search using other criteria.
Victim support hotline
(+420) 116 006 (Victims Helpline – universal line also used in other EU Member States)
Is victim support free?
To the extent set out, expert assistance is provided free of charge to particularly vulnerable victims who need it. Such victims also receive free legal assistance to the extent set out. Other victims are not entitled to free professional assistance, but such assistance may be provided free of charge at the discretion of the provider. However, the assistance provided by the Probation and Mediation Service is always free of charge.
What types of support can I receive from state services or authorities?
The Probation and Mediation Service, which is a state authority, provides victims with legal information, psychological support, and offers restorative programmes, such as mediation, which can help you resolve your situation by means of an informal out-of-court negotiation with the offender. There are 74 centres of the Probation and Mediation Service; they can be found in all parts of the Czech Republic and provide their services free of charge.
What types of support can I receive from non-governmental organisations?
Depending on their nature, non-governmental organisations and individuals provide legal information, psychological and social counselling, legal assistance, or restorative programmes.
The national language version of this page is maintained by the respective Member State. The translations have been done by the European Commission service. Possible changes introduced in the original by the competent national authority may not be yet reflected in the translations. The European Commission accepts no responsibility or liability whatsoever with regard to any information or data contained or referred to in this document. Please refer to the legal notice to see copyright rules for the Member State responsible for this page.