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Consumer Law Database
Consumer Rights Directive (2011/83)
Text of the Directive
Text of the Directive
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PAGE CONTENTS
Recitals -
Chapter 1 SUBJECT MATTER, DEFINITIONS AND SCOPE
Article 1 Subject matter
Article 2 Definitions
Article 3 Scope
Article 4 Level of harmonisation
Chapter 2 CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS
Article 5 Information requirements for contracts other than distance or off-premises contracts
Chapter 3 CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS
Article 6 Information requirements for distance and off-premises contracts
Article 7 Formal requirements for off-premises contracts
Article 8 Formal requirements for distance contracts
Article 9 Right of withdrawal
Article 10 Omission of information on the right of withdrawal
Article 11 Exercise of the right of withdrawal
Article 12 Effects of withdrawal
Article 13 Obligations of the trader in the event of withdrawal
Article 14 Obligations of the consumer in the event of withdrawal
Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts
Article 16 Exceptions from the right of withdrawal
Chapter 4 OTHER CONSUMER RIGHTS
Article 17 Scope
Article 18 Delivery
Article 19 Fees for the use of means of payment
Article 20 Passing of risk
Article 21 Communication by telephone
Article 22 Additional payments
Chapter 5 GENERAL PROVISIONS
Article 23 Enforcement
Article 24 Penalties
Article 25 Imperative nature of the Directive
Article 26 Information
Article 27 Inertia selling
Article 28 Transposition
Article 29 Reporting requirements
Article 30 Reporting by Commission and review
Chapter 6 FINAL PROVISIONS
Article 31 Repeals
Article 32 Amendment to Directive 93/13/EEC
Article 33 Amendment to Directive 1999/44/EC
Article 34 Entry into force
Article 35 Addressees
ANNEX I Information concerning the exercise of the right of withdrawal
Consumer Rights Directive Content
Last update: 07/04/2021