Consumer Rights Directive (2011/83) Content

• Recitals -
• Chapter 1 SUBJECT MATTER, DEFINITIONS AND SCOPE
• Article 1 Subject matter
• Article 2 Definitions
• Article 3 Scope
• Article 4 Level of harmonisation
• Chapter 2 CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS
• Article 5 Information requirements for contracts other than distance or off-premises contracts
• Chapter 3 CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS
• Article 6 Information requirements for distance and off-premises contracts
• Article 7 Formal requirements for off-premises contracts
• Article 8 Formal requirements for distance contracts
• Article 9 Right of withdrawal
• Article 10 Omission of information on the right of withdrawal
• Article 11 Exercise of the right of withdrawal
• Article 12 Effects of withdrawal
• Article 13 Obligations of the trader in the event of withdrawal
• Article 14 Obligations of the consumer in the event of withdrawal
• Article 15 Effects of the exercise of the right of withdrawal on ancillary contracts
• Article 16 Exceptions from the right of withdrawal
• Chapter 4 OTHER CONSUMER RIGHTS
• Article 17 Scope
• Article 18 Delivery
• Article 19 Fees for the use of means of payment
• Article 20 Passing of risk
• Article 21 Communication by telephone
• Article 22 Additional payments
• Chapter 5 GENERAL PROVISIONS
• Article 23 Enforcement
• Article 24 Penalties
• Article 25 Imperative nature of the Directive
• Article 26 Information
• Article 27 Inertia selling
• Article 28 Transposition
• Article 29 Reporting requirements
• Article 30 Reporting by Commission and review
• Chapter 6 FINAL PROVISIONS
• Article 31 Repeals
• Article 32 Amendment to Directive 93/13/EEC
• Article 33 Amendment to Directive 1999/44/EC
• Article 34 Entry into force
• Article 35 Addressees
• ANNEX I Information concerning the exercise of the right of withdrawal

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