The Finnish Ministry of Justice’s report proposes that a new Chapter 9a on certain personalised services be added to the Consumer Protection Act (38/1978). Chapter 9a would provide provisions on traders’ performance in relation to personalised services, sanctions in case a personalised service is delayed or defected, and consumer’s obligations and consequences for breaching a service agreement. Furthermore, it is proposed that a completely new Act on Customer Protection in Certain Personalised Services Performed by Public Bodies or Other Service Providers than Traders. The new Act would regulate on matters such as customers’ rights when a service, which is arranged by a public body or other service provider rather than a trader, is defected. The proposed provisions would eliminate unjustified differences in the position of the customer compared to the position of the consumer in respect of similar services, thus strengthening the position of customers.
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