This article provides an in-depth review of various cases and mechanisms for paying non-pecuniary compensation for grievances (such as emotional distress). From a consumer protection perspective, the author specifically singles out and discusses issues related to travel, mainly the travel organiser’s improper conduct leading to the lessening of quality of enjoyment for the consumer, and the compensation said consumer is entitled to thereof. D. 2015/2302 is briefly mentioned in connection to this sub-topic.