Novi izdelek z napako.
Evropski potrošniški center Slovenija.
In February, a consumer bought a Xiomi Viomi V2 robotic vacuum cleaner online for € 295 from an Austrian seller. In March, he noticed several malfunctions. Among other things, one of the side brooms stopped working, so he sent it for service. Shortly after the service, the repaired broom stopped working again.
After several unsuccessful attempts by the consumer to contact the Austrian seller of the product (email, online form and telephone), the consumer turned to EPC Slovenia, which examined the case and handed it over to EPC Austria for further consideration. According to Directive 1999/44 / EC on certain aspects of the sale of consumer goods and associated guarantees, the product was not in conformity with the contract.
Following the intervention of EPC Austria, the seller proved to be cooperative and provided the consumer with a refund for the purchase. When the consumer notified EPC Slovenia that he had received the reimbursement for the seller, they closed the case.