Άλλο υλικό

Consumer Rights Directive, link , Consumer Rights Directive, Chapter 1, Article 1

Law 4933/2022 introduces changes in the current national framework for consumer protection, in line with Directive 2019/2161. Specifically, it amends the current provisions of articles 15 & 21 (3) of Law 4177/2013 (Rules Regulating the Market of Products and the Provision of Services), as well as provisions of current Law 2251/1994 on Consumer Protection (Articles 1, 3, 4, 7, 9, 13). In general, it aims to enhance the transparency and clarity in the process of concluding a contract when the one party is a consumer. It provides for stricter sanctions regarding discounts, offers and the operation of stores on Sundays, and brings in new definitions for “marketplace” and “product”, which now also encompass digital services and digital products. It identifies more indications of unlawful conduct as far as traders’ misleading acts, misleading omissions and misleading commercial practices and further envisages heavier fines for breaches of Law 2251/1994. Especially for online marketplaces, as well as for off-premises and distance contracts, the new law imposes information obligations on suppliers, contributing to better equipping the consumers before entering the agreement. Finally, it contemplates a protective framework for minor consumers, in case they interact with businesses offering online gaming or software applications.