The plaintiffs and the defendant concluded a cruise tour contract. The anticipated tour, according to the information provided by the defendant in its website, was supposed to be a comfortable and luxury five-star ranking tour by the cruise ship in Egypt.
The plaintiffs were dissatisfied, because the ship they embarked on did not meet the perceived standard of a five-star ranking, as the cabins were uncomfortable, with lack of sanitary conditions and hygiene, hot water, towels and with a meager choice of food. The accommodation in a local hotel did not meet the anticipated five-star ranking as well. The plaintiffs claimed pecuniary and non-pecuniary damages from the defendant due to the fact that the contract was not performed in accordance with reasonable expectations of the tourists.
The defendant claimed that the cruise ship and accommodation met the five-star ranking according to the standards of Egypt.