The plaintiff, who is the president of the local consumer organisation Ghaqda tal-Konsumaturi, complained to the Director-General (Consumer Affairs) regarding Arriva Malta Limited’s provision of transport services. One of the issues complained about concerned the fact that Arriva Malta Limited engaged in unfair commercial practices as it did not inform consumers about the conditions attached to the tickets purchased and the ticket fares.
This judgement is the defendant’s appeal from the Competition and Consumer Appeals Tribunal’s decision.