This case relates to several advertising practices of the defendant, a postal operator, regarding its service named "Raccomandata1", a service offered for sending registered letters. Following several claims reported by consumers, the Italian Competition Authority decided to start investigation procedures on 30 April 2010.
Following the consumers' complaints, it was first established that the defendant advertised its service by stating that the registered letters would be delivered one day after the date of the dispatch, whereas in reality, average delivery date took one more day.
Next, the terms and conditions relating to "Raccomandata1"-service were offered on a website of the defendant. However, the terms relating to the applicable compensation conditions were displayed on another website of the defendant, to which the former website referred. Hence, the consumer was obliged to consult two websites in order to gain full knowledge of all applicable terms.